Accessibility

Lotenix Technology LLC, operator of Glide, wants every rider and driver to be able to use GLIDE comfortably, including people with disabilities. We use the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our guide for the website and apps, and we keep improving where we fall short.

Glide Access — Wheelchair-Accessible Rides

Choose Glide Access in the Rider app to request a wheelchair-accessible vehicle with a ramp or lift. Glide Access costs the same as Glide Go. Only vehicles that have been registered as wheelchair-accessible and approved by GLIDE are offered Glide Access requests. We're launching in the Baltimore–Washington area, so availability depends on which accessible vehicles are on the road near you.

Service Animals

Drivers must accommodate service animals as required by law. If a driver refuses to take you because of your service animal, please report it through Help & Support in the app or by email (below).

Easier to Read

• Text size setting in both the Rider and Driver apps — choose Standard, Large or Extra large.
• High-contrast text: the apps automatically darken text that would be too faint to read comfortably.
• The Rider app also works in your phone's web browser, so you can use your browser's own zoom and screen-reader tools.

Reporting Accessibility Issues

If something in GLIDE is hard to use, or you have an idea that would make it easier, we want to hear it. Riders and drivers can use Help & Support in the app, or contact us:

Email: [email protected] (subject: “Accessibility”)
Mail: Lotenix Technology LLC, 7864 Johnnycake Rd, Windsor Mill, MD 21244

You can also use our contact form. We read every accessibility report.

Ongoing Commitment

Accessibility is ongoing work. As GLIDE grows, we'll keep improving the apps and the website, and your feedback helps us decide what to fix first.