Accessibility

Lotenix Technology LLC, operator of Glide, is committed to ensuring that the Glide platform is accessible to people with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard across our website and mobile applications.

Service Animals

Drivers on the Glide platform are required by Glide policy and the Americans with Disabilities Act (ADA) to transport riders accompanied by service animals at no extra charge. Refusing service to a rider with a service animal is grounds for permanent removal from the platform.

Wheelchair-Accessible Vehicles (WAV)

Glide is working to expand WAV availability across our service area. Riders requiring a WAV can flag this preference in the rider app, and we will match them with the nearest available driver whose vehicle meets WAV requirements.

Visual and Hearing Accessibility

• The Glide app supports VoiceOver (iOS) and TalkBack (Android) for screen-reader users.
• Text size respects your operating system's accessibility settings.
• The driver and rider apps support visual notifications for users who are deaf or hard of hearing (no audio-only critical alerts).
• Color contrast meets WCAG AA minimum ratios across all interactive elements.

Reporting Accessibility Issues

If you encounter an accessibility barrier or have a suggestion for improving the Service, please contact us:

Email: [email protected]
Mail: Lotenix Technology LLC, 7864 Johnnycake Rd, Windsor Mill, MD 21244

We aim to respond to accessibility reports within 5 business days.

Ongoing Commitment

We test our apps with assistive technologies and incorporate accessibility into every product cycle. As the Service grows, we will continue to invest in accessibility improvements.