These Terms of Service ("Terms") govern your access to and use of the Glide platform, including the Glide website (glide-ride.com), Rider mobile application, and Driver mobile application (collectively, the "Service"). The Service is operated by Lotenix Technology LLC, a Maryland limited liability company doing business as Glide ("Glide", "we", "us", or "our").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old, have legal capacity to enter into a binding agreement, and not be barred from using the Service under applicable law. To drive on the platform, you must additionally pass our background check process and meet the driver eligibility criteria described in our Driver Agreement.
You agree to provide accurate, current, and complete information when creating your account, and to keep that information up to date. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.
Glide is a technology platform that connects riders requesting transportation with independent contractor drivers willing to provide it. Glide does not itself provide transportation services. Drivers are independent contractors, not employees, agents, partners, or joint venturers of Glide.
Riders authorize Glide and its payment processors (Stripe, PayPal) to charge their selected payment method for ride fares, applicable fees (booking fee, airport surcharge, tolls, cancellation fee, wait fee), tips, and any other amounts owed under these Terms. All fares are calculated in U.S. Dollars.
Drivers receive 85% of the fare for completed rides, 100% of tips and tolls, and any earned bonuses. Payouts are processed via Stripe Connect on a weekly schedule.
Cancellation fees apply based on ride state at time of cancellation: $0 (requested), $3 (accepted), $5 (heading to pickup), $5 plus accrued wait fees (driver arrived). Once a trip is in progress, full fare applies. These rules are server-authoritative and cannot be modified client-side.
You agree not to: (a) violate any law; (b) harass, threaten, or discriminate against other users; (c) damage vehicles or property; (d) bring weapons, controlled substances, or hazardous materials into vehicles; (e) interfere with the Service or attempt to gain unauthorized access; (f) impersonate another person; (g) misuse safety features (e.g., false SOS triggers).
By applying to drive on Glide, you authorize Lotenix Technology LLC and its designated consumer reporting agency (currently Checkr, Inc.) to conduct background investigations including criminal history, motor vehicle records, identity verification, and sex offender registry checks, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws.
The Service, including all software, designs, text, graphics, logos, and trademarks, is the property of Lotenix Technology LLC or its licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose only.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLIDE'S TOTAL LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO GLIDE IN THE PRECEDING 12 MONTHS, OR (B) $100 USD.
You agree to indemnify and hold harmless Lotenix Technology LLC, its officers, members, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorney's fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.
Any dispute arising out of or relating to these Terms or the Service will be resolved through binding individual arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property claims. Class actions are waived to the maximum extent permitted by law. Arbitration will take place in Maryland unless otherwise required by applicable law.
We may suspend or terminate your account at our discretion for violations of these Terms, fraud, safety incidents, repeated cancellations, low ratings, or as required by law. You may delete your account at any time from the app settings.
We may modify these Terms by posting the updated version at glide-ride.com/terms.html. Changes take effect 30 days after posting (or immediately for changes required by law). Continued use of the Service after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws principles. Any non-arbitrable disputes will be resolved in the state or federal courts located in Baltimore County, Maryland.
Questions about these Terms? Contact us at:
Lotenix Technology LLC
7864 Johnnycake Rd
Windsor Mill, MD 21244
Email: [email protected]