This California Privacy Notice applies to California residents and explains your rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA").
1. Categories of Personal Information We Collect
In the past 12 months, Lotenix Technology LLC (operator of Glide) has collected the following categories of personal information from California residents:
- Identifiers: name, email, phone number, IP address, device ID and push-notification token, account ID.
- Customer records: driver's license number, address, date of birth, Social Security Number (drivers only — used for identity verification, background screening and preventing duplicate accounts), vehicle registration and insurance documents, and limited payment details (card brand and last four digits; full card numbers are held by Stripe and PayPal, not by Glide).
- Background check information: criminal history and driving record reports from Checkr (drivers only).
- Biometric information: facial geometry derived from driver selfies and profile photos, used by our provider Face++ to verify driver identity (drivers only). Riders are not asked for biometric information.
- Geolocation: precise GPS location — for riders while setting a pickup, requesting a ride and during trips; for drivers while online in the Driver app and during trips.
- Commercial information: trip history, fares and fees, payment and payout records, ratings, tips.
- Internet or device activity: app interaction and error logs, device events, crash reports.
- Audio, electronic and visual information: profile photos, identity-verification selfies, uploaded driver documents, in-app chat and support messages, and opt-in trip audio recordings (uploaded only if you file a safety report).
- Inferences: service preferences such as saved places and favorite drivers.
2. Purposes for Collection
We collect this information for the business and commercial purposes described in our Privacy Policy: providing the Service, processing payments, verifying drivers, ensuring safety, complying with law, and improving the platform.
3. Sources of Information
Directly from you (account creation, app use), automatically (device sensors, app telemetry), and from third parties (Checkr for background checks, Face++ for selfie match results, Google Cloud Vision and Groq for text read from driver documents, Stripe and PayPal for payment authorization, Mapbox and Google for maps and location services).
4. Categories Disclosed for Business Purposes
We disclose personal information to the service providers identified in Section 3.2 of our Privacy Policy (payments, background checks, identity verification, document reading, messaging, email, push notifications, maps, hosting, database and website delivery). These disclosures are for business purposes (operating the Service) and are governed by contracts that prohibit further use. Biometric information is disclosed only to Face++ for identity matching. We also share limited trip details between riders and drivers, and with people you choose to share your trip with, as described in the Privacy Policy.
5. We Do Not Sell or "Share" Personal Information
Glide does not sell personal information. Glide does not "share" personal information for cross-context behavioral advertising as that term is defined under the CCPA/CPRA. We do not display third-party advertising on the Service and do not use advertising cookies, tracking pixels, or analytics services (see our Cookie Policy). We do not knowingly sell or share personal information of consumers under 16.
6. Sensitive Personal Information
We collect the following sensitive personal information, only for the purposes stated:
- Social Security Number and driver's license number (drivers) — background checks, identity verification and preventing duplicate accounts.
- Biometric information (drivers) — selfie identity checks. Reference photos are kept while the driver account is active and deleted when it is closed unless the law requires otherwise; selfie-check photos are deleted after 30 days.
- Precise geolocation — providing rides, live tracking, fare calculation and safety features.
- Account log-in credentials — signing in (passwords are stored only as a one-way hash).
We do not use sensitive personal information to infer characteristics about you or for any purpose other than those permitted under the CCPA. Retention periods for each category are described in Section 4 of our Privacy Policy.
7. Your CCPA Rights
California residents have the right to:
- Know: Request the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Delete: Request that we delete personal information we have collected, subject to legal exceptions (we must retain trip and tax records).
- Correct: Request correction of inaccurate personal information.
- Limit Use of Sensitive Information: Direct us to limit use of sensitive personal information (such as SSN, driver's license, biometric information and precise geolocation) to the purposes listed in Section 6 (this is already our practice).
- Opt out of sale or sharing: Glide does not sell or share personal information, so there is nothing to opt out of; if this ever changes we will update this notice and provide an opt-out first.
- Non-discrimination: Exercise these rights without being denied service or charged a different price.
8. How to Exercise Your Rights
Submit a verifiable consumer request by:
- Email: [email protected] with subject "CCPA Request"
- In the Rider or Driver app: Help & Support chat
- Mail: Lotenix Technology LLC, Attn: Privacy, 7864 Johnnycake Rd, Windsor Mill, MD 21244
We will verify your identity using account information you provide. We respond within 45 days (extendable to 90 days for complex requests, with notice).
9. Authorized Agents
You may use an authorized agent to submit a request. The agent must provide signed permission, and we will verify your identity directly before disclosing or deleting information.
10. Contact
Lotenix Technology LLC
Privacy Officer
7864 Johnnycake Rd
Windsor Mill, MD 21244
[email protected]