Delete your GLIDE account

You can delete your GLIDE account yourself in the app — it happens right away — or ask us to delete it, along with the personal information linked to it, at any time, whether you ride, drive, or both. You don't need to keep the app installed.

Option 1 — In the app

GLIDE (rider app)

• Open GLIDE and sign in.
• Tap Account → Privacy & security → the Data tab → Delete Account.
• Enter your password (or type DELETE if you sign in with Google or Apple) and tap Delete my account. Your account is deleted immediately and you're signed out everywhere.

GLIDE Driver

• Open GLIDE Driver and sign in.
• Open Settings, scroll to the bottom and tap Delete account.
• Enter your password (or type DELETE) and tap Delete my account. It's deleted immediately.
• You can't delete the account in the middle of a ride — finish or cancel it first.

Option 2 — By email (no app needed)

Email [email protected] from the email address on your account, with the subject "Delete my GLIDE account". Tell us whether it's your rider account, your driver account, or both.

What happens next

• In the app: the account is deleted immediately. By email: we confirm the request and complete it within 30 days.
• Any money owed is settled first: open trip payments, refunds, and driver earnings are paid out before the account closes.
• After deletion you can't sign in, and your profile, saved places, payment methods, profile photo, trusted contacts and settings are removed.

What we keep, and for how long

Some records must be kept by law or to resolve disputes, as described in our Privacy Policy:

• Trip, rating and payment records — kept for 7 years for tax, legal and dispute-resolution obligations.
• Trip and payment records are kept with your name, phone number and photo removed. We keep only a one-way scrambled fingerprint of your email to record that the account was deleted.
• Driver background-check reports — kept as required by the Fair Credit Reporting Act (FCRA).
• Safety reports and any trip audio uploaded with one — kept for up to 90 days unless needed for a legal claim or required by law.

Only want to remove some data?

You can also ask for a copy of your data, or for specific information to be deleted without closing your account, by emailing [email protected].